Privacy Policy

At Elirase, protecting your privacy is one of our core commitments. We value the trust you place in us and strive to collect, use, and safeguard your personal information responsibly, transparently, and in accordance with applicable privacy laws.

This Privacy Policy explains the types of information we collect, how that information is used, the circumstances under which it may be shared, and the rights available to you when you interact with elirase.com and our services.

By accessing our website or purchasing products from us, you acknowledge that you have read and accepted the practices described in this Privacy Policy.

Information We Collect

We collect personal information through information you voluntarily provide and data that is automatically generated when you use our website.

Information You Provide

You may provide personal information when you:

• Place an order or complete a purchase.
• Create or manage an account.
• Subscribe to newsletters or promotional emails.
• Contact our customer support team.
• Submit inquiries, reviews, or feedback.

The information you provide may include:

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Payment and transaction details.

Information Collected Automatically

When you visit or browse elirase.com, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device information.
• Operating system.
• Pages viewed.
• Time spent on the website.
• Browsing behavior and interaction data.
• Information collected through cookies and similar tracking technologies.

Why We Collect Your Information

We use personal information solely for legitimate business purposes, including:

• Processing and fulfilling customer orders.
• Managing payments and shipments.
• Providing customer service and responding to inquiries.
• Improving website functionality and overall user experience.
• Sending order confirmations and shipping notifications.
• Detecting, investigating, and preventing fraud or security threats.

Marketing communications are only sent if you have chosen to receive them, and you may opt out at any time.

Protecting Your Personal Information

Elirase implements appropriate administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, disclosure, or loss.

Our security practices include:

• SSL-encrypted payment processing.
• Restricted internal access to sensitive information.
• Secure payment processing through trusted third-party providers.
• No storage of complete credit or debit card numbers on our own servers.

Although we use commercially reasonable safeguards, no online system or electronic transmission can be guaranteed to be completely secure.

Sharing Personal Information

Elirase does not sell, rent, or trade your personal information to third parties for marketing purposes.

When necessary to operate our business, we may share limited information with trusted service providers, including:

• Payment processors.
• Shipping and logistics companies.
• Website hosting and technical service providers.
• Analytics and website performance partners.

These providers are authorized to use your information only as necessary to perform services on our behalf and are expected to maintain appropriate security standards.

Advertising and Analytics

To improve our website and marketing performance, we may work with third-party advertising and analytics providers that use cookies and similar technologies.

These providers may include:

• Meta (Facebook and Instagram).
• Google.
• AppLovin.

Information collected by these services is governed by their respective privacy policies.

You may control certain advertising preferences through your browser settings or through the privacy tools provided by these platforms.

Cookies

Cookies are small files stored on your device that help improve website functionality and personalize your browsing experience.

We use cookies to:

• Support essential website functions such as shopping cart and checkout.
• Analyze website traffic and performance.
• Improve the user experience.
• Support advertising and promotional campaigns.

You may disable cookies through your browser settings at any time. Please note that certain features of our website may not function properly if cookies are disabled.

For additional information regarding Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Third-Party Websites

Our website may contain links to third-party websites that are operated independently.

Elirase is not responsible for the content, privacy practices, or policies of those external websites.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent to receive marketing communications.

We periodically review and update this Privacy Policy to ensure continued compliance with applicable legal requirements.

Do Not Track

Some web browsers provide a "Do Not Track" feature.

Because there is currently no universally accepted industry standard for responding to these requests, elirase.com does not currently respond to Do Not Track signals.

Children's Privacy

Our products and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from minors.

If you believe that a child has provided personal information through our website, please contact us promptly so we can take appropriate action.

Data Breach Response

Should a security incident involving personal information occur, Elirase will investigate the matter promptly, take reasonable corrective actions, and notify affected individuals when required under applicable laws and regulations.

Email Communications

We may use your email address to:

• Send order confirmations.
• Provide shipping updates.
• Respond to customer service requests.
• Send promotional offers or product information if you have subscribed.

Our email practices comply with applicable marketing regulations by:

• Clearly identifying the sender.
• Using accurate and truthful subject lines.
• Including a simple unsubscribe option.
• Honoring unsubscribe requests promptly.

You may opt out of marketing emails at any time by clicking the unsubscribe link included in the message.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or technology.

Any revisions will be posted on this page and will become effective upon publication unless otherwise specified.

Your continued use of our website after updates are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is collected, used, or protected, please contact us:

Store: Elirase

Email: service@elirase.com

Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED

RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800, Jackson, MS 39201, United States