Shipping policy

Shipping Policy

At Elirase, we are committed to delivering every order securely, efficiently, and with complete transparency. This Shipping Policy outlines how your order is processed, shipped, and delivered so you know what to expect every step of the way.

Our Shipping Commitment

We believe that reliable shipping is an important part of delivering an exceptional shopping experience.

Every order placed with Elirase follows a carefully managed fulfillment process designed to provide:

Secure and protective packaging
Fast and efficient order processing
Reliable shipment through trusted delivery partners

We work with established logistics providers to help ensure dependable deliveries while minimizing unnecessary delays whenever possible.

What Happens After You Place an Order

Step 1 – Order Processing

After your payment has been successfully confirmed, your order enters our processing stage.

Typical processing time: 1–2 business days

During this period, we will:

Verify your order information
Inspect the product before shipment
Carefully package your items
Prepare the shipment for carrier pickup

Please note that processing times may be slightly longer during holidays, major promotional events, or periods of unusually high order volume. Even during busy seasons, we strive to dispatch every order as promptly as possible.

Step 2 – Shipping Charges

Any shipping fees applicable to your order will be clearly displayed during checkout before payment is completed.

We are committed to providing:

Clear and transparent shipping costs
No hidden delivery fees
No unexpected charges after checkout

The amount displayed during checkout is the final amount you will be charged for shipping.

Estimated Delivery Time

After your order has been dispatched, estimated delivery generally falls within the following timeframe:

Estimated delivery: 4–7 business days after shipment

Orders may be shipped from fulfillment centers located in the United States, depending on inventory availability and warehouse location.

Important Notice

Delivery estimates are provided for reference only and are not guaranteed.

Delivery may occasionally take longer due to circumstances beyond our control, including:

Shipping carrier delays
Severe weather conditions
Remote or rural delivery destinations
Customs inspections or clearance procedures

Order Tracking

Once your package has been shipped, we will send a shipping confirmation email containing your tracking information.

Please keep in mind:

Tracking information may require 24–48 hours before updates become visible.
Temporary pauses in tracking activity are common while packages move between shipping facilities.
Delayed tracking updates do not necessarily indicate that your shipment has been lost.

If you have any concerns regarding your shipment, our customer support team will be happy to assist you.

Taxes, Duties, and Customs Fees

Orders Within the United States

Applicable sales tax will be calculated during checkout in accordance with federal, state, and local tax regulations where required.

International Orders (Where Available)

For international shipments, additional charges may be imposed by your local customs authority, including:

Import duties
Value Added Tax (VAT)
Customs clearance or processing fees

These charges are determined by your country's customs authorities and remain the sole responsibility of the customer.

Please note that Elirase has no control over customs procedures and cannot guarantee customs clearance times.

Order Changes and Cancellation Requests

Because we begin processing orders shortly after they are placed, we encourage customers to contact us immediately if changes are needed.

If you wish to:

Update your shipping address
Cancel an order

please contact us as soon as possible at:

Email: service@elirase.com

Once an order has entered the processing stage or has already been shipped, modifications or cancellations may no longer be available.

Shipping Issues and Customer Support

Every shipping-related issue is reviewed individually to ensure a fair and appropriate resolution.

Damaged Deliveries

If your order arrives damaged, please contact us within 72 hours of delivery and include:

Clear photographs of the damaged item
Clear photographs of the shipping package

After reviewing the information provided, our team will determine the appropriate resolution, which may include sending a replacement product when applicable.

Lost Packages

If the shipping carrier officially confirms that your shipment has been lost during transit, Elirase will provide an appropriate solution, including:

A replacement order; or
Another suitable resolution,

at no additional cost to you.

Contact Information

If you have any questions regarding shipping, tracking, delivery status, or this Shipping Policy, please contact us.

Elirase